Speaking candidly with Glenn

I have always been concerned about how others view me as a person. I asked Glenn, "How do you ensure that when you finish a conversation that others have a positive view of who you are?" His answer was surprising. He said, "I don't view it that way. I view it that I want to let others know about who I am as an individual. The #1 word is respect - mutual respect. The first thing that I make sure I do is show respect. I respect the position and responsibilities that the person has. Whether a janitor or physician, I respect a person and expect the same back. For example, when a physician comes in, I need to respect that physician's commitment to his or her patients. In response, that physician needs to respect my commitment to my employees, the board, and the rest of the organization. Although the person may not like my decision, my hope is that they understand who I am and realize that I am being true to myself and my organization with the decision that I make."