Today I met with the CEO of UNMC-Physicians, Cory Shaw. Since the start of my internship I've looked forward to meeting him, especially since he took much the same track as me. He's an MHA from the University of Missouri who has gotten where he is obviously based on his excellent communication skills and understanding of the industry. He's also been lucky to have been placed in positions at a young age that typically aren't available. A couple of things that I gained from working with him is that:
1) Having a sense of humor is critical! Being able to diffuse a tense situation with a little humor is a trait that cannot be underemphasized.
2) Most deans and health care leaders derive power not from how much they make, but how much money they are able to allocate to others from departments.
3) There's an important difference between being productive and being efficient. Productivity is derived from how many hours you spend working. Efficiency is derived from the amount of time it takes to perform a particular task. We must never confuse the two.
4) Nothing's done by fiat. Therefore, you must have excellent communication skills in order to make progress with ideas, solutions, and implementation.
5) If ever I get let go by an organization in the future, make sure you say that I'll walk out today if you want me to, but if you want I can also temporarily help the new person get acquainted, all I ask is that during the time that 1) I am paid and 2) you purchase COBRA for 6 months. That way you leave on a good note and it gives you time to continue looking for other opportunities.
6) Although being CEO for a physician group can be difficult, it's a great and worthwhile place to be.
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