I got my first taste of Operations Council this morning. One of the interesting topics discussed was a new Barcode Medication Administration Report that showed incredible results. After completing the first phase of data monitoring, results showed that 4 potential errors were averted/1000 attempts, which is stunning data. It is this type of information technology that is the future of medicine.
New Acronyms:
BSI: blood stream infections
RCA: root cause analysis
RRT: rapid response team
KIR: key indicator report
Meeting with Glenn:
A CEO's role is different than others. It requires vision, knowing where to go, having people you trust on the boat, and then having the ability to make it go there by supporting them.
One of the secrets is knowing when to intervene.
Referrals: we're doing it because we need to protect our employees' jobs
There are certain times you've got to be willing to draw a line in the sand and be serious
When Glenn was an MP, he matched force with force. However, if you go to him objectively, he will go out of his way to be helpful.
First thing he did when he became CEO: 1) Started defining priorities, 2) Showed commitments (quality)
Believe and have confidence that you can help
Find your style...watch others' styles
I want people to feel comfortable and work with me.
I get the greatest satisfaction when I hear I am doing a good job
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