I came away from today incredibly glad that I was at the Nebraska Medical Center for the summer. Most of my day was spent listening to the story of NMC and how it's developed over the years to be where it is today. I was also able to sit down with Glenn and talk with him about the future.
New learnings:
Red status bed = means that you don't have a med surg available
FMEA = Failure Modes and Effects Analysis (what can go wrong)
Takeaways:
Change Acceleration Process (CAP) and Workout have been two tools that NMC has used to positively promote change within the organization. Q (Quality) x A (Acceptance) = Change
Interesting Quotes:
"Can you shut the door so they don't hear me screaming?" -Glenn
"We face significant challenges...welcome to the ride." -Glenn
"Quality improvement is like religion, you can't go twice a year." -Glenn
"You know when you're really into quality when you go to the bathroom and analyze how many pieces of toilet paper you've used." -Glenn
"There's not a lot of 75 in a row of anything we do in this organization." -Glenn
"From the first day I came to the Nebraska Medical Center, I wanted two things: 1) when I finished my career as CEO I hoped people would care, 2) I wanted our competitors to curse the day I came into this office." -Glenn
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